Remote support allows a tech to connect to your computer and provide a timely solution.
The support tool linked below works Windows, Mac, and Linux. Be sure to download the appropriate version for your operating environment.
Download Remote Support for Windows
Download Remote Support for Mac
After downloading the tool be sure to run it, accept all of the prompts and notices, and inform a technician that you are prepared to relinquish control of your PC.
Linux users are advised to download version 6 of TeamViewer at this URL and ask for further instructions.